Together, our team helps spring the potential of NYC nonprofits into the progress of young people. Be part of the movement helping the youth soar.
We believe our staff is the heart and soul of our 25+ year organization. Our workplace culture is fast-paced, challenging, supportive, collaborative and mission-driven. We take a genuine interest in career paths and work-life balance and welcome contributing ideas from staff at all levels. Working at Youth INC means working somewhere full of engaging, savvy, diverse people who care deeply about pushing our work forward. You will enjoy a welcoming and professional environment, self-development opportunities, and benefits like excellent health care and a generous 401(k) match. If you want to work in an organization where you can build something meaningful and have fun while doing it, we would love to hear from you.
About the Position:
Reporting directly to the Director of Finance, Administration & Operations, and working closely with other senior leaders, the Operations Coordinator provides high-level administrative support across a wide range of areas, including: Board and Board Committee related work, Finance, People & Culture (formerly known as ‘HR’), Facilities and Technology. Thus, the Operations Coordinator must be detail oriented, organized, able to work independently and able to take direction. This is a small, results driven team in a lean, mission-driven organization. So, the need to be flexible in a dynamic environment is required for the successful candidate. The ideal candidate will enjoy creating and implementing processes to build organizational capacity in a growing organization. The ideal individual will have the ability to exercise good judgment in a variety of situations and the ability to track multiple competing priorities. The ideal candidate will have strong written and verbal communication skills, and strong administrative, scheduling, and organizational skills. This position is internally focused with our team and Board of Directors and has very limited exposure to Youth INC’s nonprofit partners or the youth that they serve.
Internal Operations & Processes (35%) Supports Director of Finance, Administration & Operations in developing and implementing Project Management best practices including calendaring, and scoping workflows on the Operations team and for cross-departmental initiatives• Schedules meetings, plans agendas for Operations team planning sessions, tracks and reports out on team progress on a quarterly basis• Provides logistical support to complete special projects in a timely manner:o e.g., Financial Policies & Procedures Manual (PPM), Whistleblower Hotline, Employee Handbook updates, matrix to assess and determine whether Youth INC should adopt new external systems (e.g. banking, HR platform, budget system, special retreats)• Maintains Youth INC’s internal file-sharing systems (Egnyte and Sharepoint), develops processes and norms for maintaining clean and organized file-sharing systems in partnership with leads from each department. Supports and completes the initial re-organization of the Egnyte filing system
Board Support (25-35%) Provides a high-level of administrative support to the COO and the Director of Finance, Administration and Operations, who in turn support Youth INC’s Executive Director, Board of Directors and its respective committees• The Operations Coordinator is responsible for scheduling board and committee meetings (approx. 40 plus per year) through Doodle and by interfacing with Board member support staff, compiling agendas and all other meeting materials, monitoring meeting attendance and taking minutes at meetings. Committees include, but are not limited to: Audit, Board Development & Governance (including subcommittee working groups), Compensation, and Executive Committee• Schedules accompanying pre-meetings, prep sessions and debriefs as required• Keeps current board documents saved and organized on the file server and on the Board portal Nasdaq Boardvantage• In partnership with Director of Finance, Administration & Operations, maintains and updates holistic governance calendar• Coordinates remote and in-person meetings by coordinating schedules with Board and executive team members, logistics, materials, technology and inviting guests
People & Culture/ DEI (25%-30%) Supports the logistics and implementation of Youth INC’s People & Culture processes, including annual organization and individual goal-setting, mid-year and year-end reviews, as well as professional development offerings• Supports the creation and adoption of an electronic personnel system, in partnership with COO and external consultants• Supports the creation and implementation of surveys and other measures of employee engagement. Supports interpretation of survey results• Drafts employee communications related to new and ongoing People & Culture processes and initiatives
Communicates directly, and on behalf of executive team members, with Board member support staff, Board members, donors, vendors, strategic partners and other stakeholders, to schedule meetings• Practices good judgment to build relationships crucial to the success of the organization• Prioritizes and escalates conflicting demands; handles matters expeditiously, proactively, and follows-through on projects to successful completion• Willingness to support ad hoc requests inevitable to a dynamic and growing nonprofit• Flexibility to adapt to changing job requirements as the organization grows• Some evenings and / or weekends required; comp time is provided for covering events
Bachelor's degree or equivalent experience in business operations required• At least 1-2 years professional experience in the nonprofit and / or corporate sector• Excellent organizational skills and attention to detail• Strong verbal and written communication skills• Self-starter who can manage multiple tasks simultaneously• Pro-active approach to problem identification/resolution• Exercises discretion and common sense in handling confidential information• Excellent computer skills, including Microsoft Outlook, Word, Excel, and PowerPoint• Familiarity with donor databases desirable, particularly Salesforce• Adaptable and flexible to meet competing demands• Highly resourceful team-player, with the ability to also be effective working independently• Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members, external partners, and donors• Comfort operating in a dynamic, demanding, fast-paced workplace
Equal Employment Opportunity:
We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin.
Salary Range: $45,000-$55,000, paid hourly. Benefits and overtime eligible. This position is bonus eligible in 2022.• Generous health insurance coverage (medical, dental, vision)• A minimum of 10 organizational holidays, 5 sick days and 22 PTO days per year. Upon your third anniversary, you receive an additional 5 PTO days• Summer Fridays• Unlike most nonprofits, Youth INC not only has a Retirement Savings Plan, but also automatically contributes 3% on your behalf each year, regardless of whether or not you make a contribution.
Please submit a cover letter and resume to email@example.com. Please include the title of "Operations Coordinator" in the subject line. Incomplete applications will not be considered. No phone calls or agencies please.
Youth INC's mission is to transform the lives of New York City youth by empowering the nonprofits that serve them. Youth INC is seeking an Operations Coordinator to join our team as we deepen our internal capacity to raise critical funds and other resources to support the most promising youth serving nonprofits in NYC. Learn more